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Vanrise converged network helps our customers create a truly multi-channel contact center. In the past, call center personnel have only been able to interact with customers via phone. Our multi-channel contact center allows our customers to interact with the technical support team 24/7 while facilitating access and solving critical tasks, making our people more productive, shortening handle-times, and improving customer satisfaction. Vanrise Multi-channel contact center also gives our online customers the option of click-to-talk functionality where they can click a button while on the Web site and be put in contact with a customer service or technical support personnel immediately.
Vanrise IT initiatives support our core business strategies, yet we also provide quick returns to meet our customers' short-term financial focus. In addition, our converged voice network can serve as a platform for the deployment of a whole range of feature-rich applications such as IP telephony, and IP-based contact center solutions. These applications allow us to increase employee productivity and enhance the customer experience. We understand all the relevant factors to ensure a high probability of success. We evaluate our IP Communications on its own terms rather than as merely a replacement for the traditional ones and grasp the benefits of IP Communications to create networks that effect change and innovation rather than hinder them.
Our help desk unit is responsible for all front line communications between our company and the customer. This could include both voice and electronic communications. Customer inquiries include those of a general nature such as serviceability and support as well as billing and collections, technical assistance and repair. A multitude of software solutions, including CRM, and end to end auto provisioning, as well as state of the art hardware and troubleshooting tools and scripts, will all be available to make our customers and agents experience efficient and timely.
We provide customers with support services, which are available to assist customers with installation, use and operation issues that will ensure smooth and reliable operation of Vanrise products. Our network engineers, located at corporate headquarters, provide technical support via telephone, fax and email during normal Company business days Monday through Friday and from 8:00 a.m. to 5:00 p.m. (Local Time). As part of our global partner program, SLAs customers have access to "priority technical support" via a special number that provides immediate access to Vanrise network engineers. Support is provided under warranty terms as well as through extended warranty agreements and service level agreements sold directly to our customers. We also provide other customer support through our website. We have an automated call management distribution system that provides improved levels of support to help resolve customer issues.
Vanrise Solutions help desk
Tel: +44 208 936 8000
Tel: +961 1 452830
Fax: +961 1 452830
Email:
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